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Order Processing/Shipping Administrator

  • Work experience
  • Office, administration, processing
  • Fulltime
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Are you looking for a long-term perspective in a successfully growing, profitable company? Then you've come to the right place!

CARBOLITE GERO makes a significant contribution to technological progress: we are a leading international manufacturer of innovative and reliable high-temperature furnaces and ovens as they are indispensable for production and research facilities as well as quality and analytical laboratories. As part of Verder Scientific, we belong to the German-Dutch technology group Verder, a group of companies with over 2000 employees around the globe. We believe that our journey is far from complete. We're looking for innovators and critical thinkers who are eager to challenge the status quo, are willing to contribute new ideas and take over responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team.
 
A vacancy exists for a:- 
 
Order Processing/Shipping Administrator
Salary dependent on experience and qualifications + Excellent Benefits Package
 
We have a great opportunity for an Order Processing/Shipping Administrator to join a small and friendly team in our office in the beautiful Peak District National Park.  The successful candidate will have a methodical approach, good attention to detail and will be responsible for effectively handling a geographical territory and overseeing the end-to-end order fulfilment process by ensuring accurate order processing and timely shipping in line with departmental KPI’s and processes.
 
This role requires an effective communicator with good administrative skills and a working knowledge of exporting procedures to act as liaison between customers, internal departments, and Export Agents to ensure deadlines are met and compliance procedures are adhered to.  Delivering exceptional customer service is paramount for this role.

Primary responsibilties:

  • Receive and review incoming orders, ensuring accuracy and completeness.
  • Verify product lead times, pricing, and discounts before processing orders.
  • Communicate with sales and customer service teams to resolve any order discrepancies or issues.
  • Input orders into the company’s business management system.
  • Co-ordinate and arrange the shipping of orders to ensure timely and accurate delivery.
  • Generate necessary shipping documentation.
  • Maintain accurate records.
  • Provide excellent customer service by responding to enquiries related to order status, tracking information, and shipping details.
  • Proactively communicate any order-related issues, delays, or changes to customers in a timely and professional manner.
  • Work efficiently with internal departments and communicate effectively.
  • Ensure adherence to shipping regulations, custom requirements, and legal obligations.
  • Maintain accurate and organised documentation for all shipped orders.

Key skills and qualifications:

  • Excellent organisational skills. 
  • Good written and oral communication skills.
  • Accuracy and attention to detail, with good presentation and IT skills including the proficient use of Microsoft Office, Word & Excel.
  • Skilled in Export and Customs Compliance procedures.

What we have to offer

  • Salary dependent on experience and qualifications. 
  • 37.50 Hours per week, Mon-Thurs 8.00 – 4.45 pm, Friday 8.00 - 12.30 pm (Early finish on a Friday).  
  • Company Incentive Scheme.
  • Generous salary sacrifice pension plan with 7.5% Employer contributions and with a death in service policy.
  • 24 days annual leave rising to 27 after 3 years - plus statutory days.
  • Westfield Health Scheme membership and Hospital Treatment Plan. 
  • Cycle to Work salary sacrifice scheme – enjoy the stunning beauty of the surrounding area.
  • Competitive Employee Referral Award Scheme.
  • Support with continuous professional development. 
  • Sports & Social events.
  • Free on-site parking.
  • Access to employee assistance programme to help with life’s challenges.
  • A Free Lunch on site every week.
  • Free fresh fruit.
We are situated next to Hope train station and on a regular bus route from and to Sheffield.
 
Do you have a positive attitude, strong work ethic and a pro-active approach to be a key member in this highly productive team, working in the heart of the Peak District?
  
If this is you, then please apply!
 

Interested?

An online application is the fastest way to success!

We look forward to receiving your application!

Carbolite Gero Ltd. - Parsons Lane - Hope ‑ Derbyshire ‑ S33 6RB
Web: www.carbolite-gero.com  
 

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